The Download Camera Report provides a method for collecting specific information regarding the camera status for the MOBOTIX support team. The camera creates an e-mail file (file name extension
.eml) that contains the information of the selected sections; this file can be sent using an e-mail application.
|Live Image||Includes the current live image in the report.|
|Event Image||Includes the last event image in the report.|
|Image Profile||Includes an image according to the image profile in the report.|
|Camera Configuration||Includes the camera configuration in the report.|
|System Messages||Includes the system messages in the report.|
|Web Server Logfile||Includes the web server logfile in the report.|
|File Server Logfile||Includes the file server logfile in the report (click on the More button to see the External Logging section).|
|VoIP Logfiles||Includes the VoIP logfile and the status in the report.|
|Image and Sound Files||Includes the image and sound files in the report.|
|SSL Certificates and Keys||Includes the SSL certificates and keys in the report.|
|Camera Report||Includes a file with extended internal information on the camera status in the report.|
Activate the desired sections, click on Download and save the report file on your computer. Open the file in an e-mail application and send the e-mail to the MOBOTIX support team (for further information, please go to the MOBOTIX website www.mobotix.com and open the Support section).